Arrival & Departure
What are the check-in and check-out times?
At the Weinromantikhotel Richtershof your room is available from 15:00 on the day of arrival and until 11:00 on the day of departure.
Can I check in early or check out late?
Early check-in is available starting at 2:00 p.m., and late check-out is available until 12:00 p.m. — subject to availability, for a fee of €25.00. Please let us know if you plan to arrive after 6:00 p.m.
What happens if you check in late, after 10:00 p.m.?
Please be sure to take your key with you after 10:00 p.m. The key has a blue chip that you can use to open the sliding door at the sensor to the right of the entrance. If you plan to check in late, please let us know in advance—we’ll send you the access code and leave the key at the front desk.
Can I leave my luggage at the hotel?
At the Weinromantikhotel Richtershof we are happy to store your luggage for you on the day of arrival or departure.
What’s the easiest way to get there without a car?
Take the train to Wittlich Station (Wengerohr district) and from there take the bus via Bernkastel-Kues to Mülheim. The “Mülheim Ort” bus stop is located about 300 m from the hotel. Train information: 01805–996622 or bahn.de.
How can I get there by car?
You can simply enter your address here and select a suitable route: Plan a route
How far is the hotel from the nearest town?
Bernkastel-Kues is about a 50-minute walk away. By bus, it takes only a few minutes.
What are the reception hours?
The reception desk at the Weinromantikhotel Richtershof is staffed daily from 7:00 a.m. to 10:00 p.m. At night, the on-call service is available at 06534/948-164. Tel. 06534/948-0 · info@weinromantikhotel.de.
Special Requests & Occasions
Can I bring my pet?
Yes, pets are allowed at the Weinromantikhotel Richtershof. The daily fee is €21.00 per pet (food not included). Please indicate this when making your reservation.
Traveling with a Child / Extra Beds?
Families are warmly welcome. A crib with bedding (€19.00) and an extra bed are available upon request. Children’s rates: free for children up to 3 years old when sharing a bed with parents · €39.00/night for children up to 10 years old · €59.00/night for children aged 11–15 · adult rate for guests 16 and older. High chairs and children’s menus are available in all restaurants.
Can I book a transfer?
No, we do not currently offer our own transfer service. However, we would be happy to arrange a taxi for you through the front desk.
Can I upgrade my stay?
Depending on availability, we’d be happy to upgrade you to a higher room category for an additional fee—even during your stay. Just ask at the front desk.
Can I plan a special event?
Whether it’s a romantic candlelit dinner, flowers and champagne in your room, or a birthday cake—we’ll make your event unforgettable. Book additional services directly: Plan your event or contact the front desk.
Booking & Payment
How can I book a room?
You can book directly via our website, by telephone or by e-mail. You will always find the best rates on our website.
What payment options are available when booking online?
When booking online, you can use the following payment methods: credit card (Visa, Mastercard, American Express, China UnionPay, JCB, Diners Club), Klarna, and PayPal.
What forms of payment are accepted in-store?
We accept all major credit and debit cards (Visa, MasterCard, AMEX), Apple Pay, and PayPal. Contactless payment is available at all locations.
Can I cancel my reservation for free?
Yes, depending on the rate you booked. Flexible rates can be canceled for free by 6:00 p.m. on the day before arrival during the week—on weekends, a shorter cancellation period of 3 days applies.
Are gift certificates available?
Give the gift of a stay at the Richtershof! You can pick up gift certificates at the front desk, have them mailed to you, or receive them instantly by email through our online shop: shop.weinromantikhotel.com
Group
What is the Libertas Group?
The Libertas Hospitality Group was founded in 2007 at the company's headquarters in Cologne. As a multi-branding company, it specializes in the management and operation of well-established vacation and business hotels with a 4-star standard, regional character and special charm. The Libertas collection includes various hotels in Germany and Austria.
Experience the Moselle
What can I do in the area?
The Richtershof is your ideal starting point for wine tastings, hikes, and nature experiences. Explore the Moselle by bike, on foot, or by boat to Bernkastel-Kues or Traben-Trarbach—all directly accessible from Mülheim. More info: Experiences Moselle Boat Tours Bike Service
Is there a weekly program or any upcoming events?
Our daily hotel newsletter, “Postille,” features suggestions for excursions, upcoming events, and the weather forecast. It’s available daily at the front desk.
Sustainability
What is the hotel doing to help the environment?
We cook with fresh, regional, and seasonal ingredients and source products from local suppliers whenever possible. We replace towels only upon request, and daily room cleaning can be waived. For environmental reasons, we have done away with minibars. E-bikes can be charged free of charge in our bike garage.
Parking & Mobility
Where can I park, and how much does it cost?
Ample parking spaces are located across from the entrance and are available free of charge.
Are there charging stations for electric cars?
You'll find public charging stations for your electric vehicle about 100 meters from the hotel on the Moselweg.
Can I charge and park my e-bike?
Our bike garage is open daily from 8:00 a.m. to 10:00 p.m. You can charge your e-bike there for free. Please reserve a parking space at the front desk.
Is there a shuttle or taxi service?
Unfortunately, we do not offer our own shuttle service, but we would be happy to call a taxi for you through the front desk. Nearest airports: Frankfurt Hahn, approx. 50 km · Luxembourg, approx. 65 km · Saarbrücken, approx. 100 km · Frankfurt/Main, approx. 140 km.
Service & Housekeeping
How often is my room cleaned?
Your room is cleaned daily. To help protect the environment, we only replace towels upon request—you’ll find a note in the bathroom. If you do not want your room cleaned daily, please let us know.
What does the “Do Not Disturb” sign mean?
Hang the sign on the outside of your door. Our housekeeping staff will then not enter your room and will clean it at a later time.
How do I get a bathrobe and slippers for the spa?
You can pick up a bathrobe and slippers free of charge at the front desk for your visit to our Roman Spa.
Does the hotel offer a laundry service?
We will wash and iron your clothes, provided the care label allows it (no dry cleaning). Please check in at the front desk in the morning before breakfast.
What should I do if I've forgotten my toiletries?
If you've forgotten your razor, toothbrush, or toothpaste, please contact the front desk—we have a variety of disposable items available.
What happens to lost and found items?
If you are missing an item, please report it at the front desk. We can mail lost and found items to you for a shipping fee (starting at €5.00) or hold them until your next visit.
Can I mail letters or send packages?
The front desk team is happy to assist with incoming and outgoing mail. Stamps for letters and packages are available at the front desk. DHL Store / Grafschafter Kiosk: Hauptstr. 49.
Safety & Emergencies
What should I do in an emergency or during an evacuation?
In the event of an emergency, please call 112 immediately. You’ll find the evacuation plan in the entryway of your room—please familiarize yourself with it. In the event of an evacuation, leave your room immediately and proceed to the assembly point at the Elisenpark exit. Nighttime (10:30 p.m.–7:00 a.m.) on-call number: 06534/948-164.
Is smoking allowed in the hotel?
Smoking and vaping are permitted on the terraces and in the smoking areas in front of the main entrances—ashtrays are provided. Smoking is not permitted inside the hotel building, in the restaurants, or in any of the guest rooms. In the event of a violation, we will charge €250.00 for special cleaning.
Where can I find a doctor and a pharmacy?
Einhorn Pharmacy, Hauptstr. 51 (approx. 300 m), Tel. 06534/338. Moselpraxis Dr. Leischner, Marktstr. 1A, Tel. 06534/747. Wittlich Hospital (24 hours), Koblenzer Str. 91, Tel. 06571/150. Emergency number: 112.
How do I protect my valuables?
There is a safe in every room. Instructions for use are provided. If you are unable to open the safe, the front desk will assist you immediately.
Spa & Wellness
When is the Roman Spa open?
Our Roman Spa, featuring a sauna and tepidarium, is available to hotel guests free of charge daily from 8:00 a.m. to 10:00 p.m.
How do I get a bathrobe and slippers?
You can pick up a bathrobe and slippers free of charge at the front desk. In the summer, beach towels are available for the lounge chairs in Elisenpark.
How can I book a spa treatment?
We are happy to accept spa reservations and treatment requests via email at info@weinromantikhotel.de or through the front desk.
Are there any yoga or exercise classes?
Yoga and exercise classes are available upon request. Please ask at the front desk or email us at info@weinromantikhotel.de.
Food & Dining
Is breakfast included in the price?
Our Richtershof sparkling wine breakfast buffet is included in all our room rates.
What are the breakfast hours?
At the Weinromantikhotel Richtershof, you can have breakfast daily from 7:00 a.m. to 11:00 a.m. (until 12:00 p.m. on New Year's Day).
Are there gluten-free or vegan options?
Yes, please let us know in advance so we can accommodate your requests. We cook with fresh, local, and seasonal ingredients. An allergen list is available.
Is there a restaurant at the hotel?
At the Weinromantikhotel Richtershof, three dining options await you: Restaurant Wintergarten Baldachin (breakfast), Restaurant Culinarium (fine dining, daily 6:00 p.m.–11:00 p.m., kitchen open until 9:00 p.m.) Remise im Richtershof (Wed–Sat 2:00 PM–11:00 PM, Sun 1:00 PM–11:00 PM). Please note that a table can only be guaranteed if you make a reservation in advance. Reservations can be made through the front desk.
Are there wine tastings?
Our Forum Vinum takes place every Friday and Saturday (depending on availability) at 5:00 p.m. For €21.00, you’ll enjoy 5 selected wines, presented by the winemaker—along with mineral water and bread fresh from the oven. Reservations must be made at least 30 minutes before the start: info@weinromantikhotel.de. More info: Wine Experiences
Can I buy wine to take with me?
In our wine shop, you’ll find a wide selection at winery prices. Place your order at the front desk by 6:00 p.m. on the day before your departure—we’ll have the wine ready for you when you leave.
Rooms & facilities
Is there free Wi-Fi at the hotel?
Yes, you can use the Wi-Fi for free anywhere at the Weinromantikhotel Richtershof. Network name: Richtershof — no password required.
Are the rooms air-conditioned?
No, due to the historic nature of the buildings, our entire hotel does not have air conditioning. In the summer, a fan is provided in every room. All windows can be opened.
What amenities does my room have?
The Weinromantikhotel Richtershof features 43 individually decorated rooms and suites with flat-screen TVs, in-room safes, and free Wi-Fi. Depending on the room category, your suite may include a Nespresso machine.
Does the hotel offer meeting and conference rooms?
Yes, the Weinromantikhotel Richtershof offers 4 conference rooms that can accommodate up to 80 people. For more information, please visit weinromantikhotel.com/tagen-und-feiern
Are there accessible rooms?
Yes, the Weinromantikhotel Richtershof has two accessible rooms on the 1st floor—one of which is wheelchair-accessible. Both are accessible by elevator. You can find the accessibility inspection report here
What are the hallways and elevator like in the building?
The elevator takes you up to the 2nd floor—the 3rd floor is accessible only via the staircase. The breakfast restaurant and Bistro Bar Remise are accessible at ground level. At Culinarium R, we can provide a ramp upon request. An accessible restroom is located on the ground floor.
Can I get extra pillows, blankets, or wool blankets?
To ensure a restful night’s sleep, we’re happy to provide you with extra pillows, comforters, or wool blankets. Just let us know at the front desk, Tel. 06534/948-0.
Is there a minibar?
For environmental reasons, we have decided not to include minibars in the rooms. You’ll find drinks and snacks in the Bistro Bar Lounge Remise—the Trust.Wine.Bar is available on a self-service basis.
