The General Terms and Conditions of the Weinromantikhotel Richtershof an der Mosel

Wine Romantic Hotel Richtershof GmbH

General Terms and Conditions (GTC) for the Hotel Accommodation Contract

These terms and conditions apply to hotel accommodation contracts (accommodation and rental contracts) as well as to all other services and deliveries provided by the hotel to the guest, including vouchers. In response to a booking request by the guest/orderer, a hotel accommodation contract is concluded with the corresponding booking confirmation by the hotel. The contract is also binding for verbal commitments. Deviating provisions, including those contained in the general terms and conditions of the guest or the orderer, shall not apply unless expressly accepted by the hotel in writing.

  1. 1. the conclusion of the hotel accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration for which the contract has been concluded. The contract cannot be dissolved unilaterally.
  2. Reserved rooms are available to the guest from 3 p.m. on the day of arrival and must be vacated by 11 a.m. on the day of departure at the latest. Unless a later arrival time has been expressly agreed, the hotel reserves the right to reallocate reserved hotel rooms after 6.00 pm. In the event of departure after 12.00 noon, please inform reception by 10.00 p.m. of the previous day at the latest; in the event of departure before 6.00 p.m., half the room price must be paid; after 6.00 p.m., the full room price must be paid.
  3. The guest does not acquire any claim to the provision of specific rooms or premises, should agreed premises, for whatever reason, not be available, the hotel is obliged to provide equivalent substitution, also outside the house, as far as this is reasonable.
  4. In case of change or cancellation of reserved rooms, arrangements and menu orders will be charged:

4.1 Flexible rate

Take advantage of our best unrestricted publicly available rate; it allows you to change or cancel your reservation without hesitation up to one day prior to arrival should your plans change. We reserve the right to cancel or modify reservations if it appears that a customer has engaged in fraudulent or inappropriate activity, or in other circumstances where it appears that the reservations contain or resulted from an error or mistake.

4.2 Non-Refundable Rate

If you cancel your reservation for any reason, attempt to change the reservation or do not arrive on your specified check-in date, your payment is non-refundable. If you leave early for any reason, you will not receive a credit or refund.

4.3 Arrangement and connoisseur rate

Cancellations up to 7 days before arrival (18:00) are free of charge. Later cancellations or no-shows are subject to a fee and will be charged with the total amount of the booking

4.4 The following applies to holiday rates :

  1. a) up to 30 days before arrival no costs
  2. b) 29 to 15 days before arrival 50% of the agreed services
  3. d) 14 to 0 days before arrival 90% of the agreed services

4. 5 For reservations for events (6 rooms or more or booked function rooms), arrangements, menu & buffet orders, the following provisions shall apply in the event of complete change or cancellation (cancelation):

  1. a) up to 30 days before arrival no costs
  2. b) 29 to 15 days before arrival 50% of the agreed services
  3. d) 14 to 0 days before arrival 90% of the agreed services

Cancellations of any kind must be made in writing by the guest and confirmed in writing by the hotel in order to be valid. The hotel recommends taking out travel cancellation insurance for all trips as well as cancellation insurance for gastronomic events in order to prevent possible cancellation fees.

  1. The hotel is obliged in good faith to rent unused rooms and room capacities to other parties if possible in order to avoid losses. Until the contractually agreed rooms and room capacities are otherwise allocated/let, the guest must pay the calculated amount for the duration of the contract, taking into account the aforementioned cost regulation.
  2. Our invoices are due immediately, at the latest on departure without deduction and in cash. Checks, credit cards and other means of payment are only accepted on account of performance. Credit card payments (Visa, Eurocard, MasterCard) are only accepted for payment of amounts that are neither subject to a commission claim nor are discounted special prices. The hotel is entitled to demand advance payment for special events, groups or for justified reasons.
  3. The contractually agreed services and prices result from the hotel brochures and from the additional information in the reservation confirmation. For regular room reservations, the price includes accommodation, breakfast, service charges and the currently applicable statutory VAT in EURO (€). A refund of paid but not used services is not possible!

8.guests staying at the hotel shall be fully liable to the hotel for any damage negligently caused by themselves, their guests or any pets they bring with them. It is the guest's responsibility to take out appropriate insurance.

8a. The hotel is a non-smoking hotel. If a guest smokes in the hotel room, we charge at least 250 euros for the cleaning effort. If the room cannot be rented due to the smell, the actual loss of rent will be added.

8b. The guest acknowledges that charging batteries of electric bicycles in the room is prohibited due to acute fire hazard.

  1. The hotel shall only be liable for loss of or damage to items brought into the hotel in the event of intent or clearly demonstrable gross negligence on the part of its employees, in accordance with the provisions of the German Civil Code (BGB) up to a maximum of 10 times the room rate (max. EUR 2550). Insofar as the hotel is liable for third parties, the hotel is only liable insofar as there is demonstrable fault. The hotel's liability is expressly limited to the benefits of the hotel's liability insurance; any further liability is expressly excluded.

In particular, liability due to force majeure, strike, riot, war, natural events, floods, burst pipes, fire, etc. is excluded. Liability claims expire if the guest does not notify the hotel immediately after becoming aware of loss or damage.

  1. As far as the guest is provided with a parking space for his car (parking lot or garage), this does not constitute a custody agreement. In the event of loss or damage to motor vehicles parked or maneuvering on the hotel property and their contents, the hotel shall not be liable to the extent that the hotel is not responsible for intent or gross negligence. This also applies to vicarious agents.
  2. If the guest has been granted a free right of withdrawal (optional booking request), the hotel is also entitled to withdraw from the contract within the agreed period if there are requests from other guests for the booked room. Furthermore, the hotel is entitled to withdraw from the contract for good cause, in particular if force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract; rooms are booked under misleading or false statements of material facts, e.g. regarding the person of the guest or the purpose; the hotel has reasonable cause to believe that the use of the hotel services may jeopardize the smooth operation of the business, the security or the reputation of the hotel in the public, without this being attributable to the hotel's sphere of control or organization. The hotel becomes aware of circumstances that the financial circumstances of the guest have deteriorated significantly after the conclusion of the contract, in particular if the guest does not settle due claims of the hotel or does not provide sufficient security and therefore payment claims of the hotel appear to be at risk; the Guest has filed an application for the opening of insolvency proceedings with respect to his assets, has submitted an affidavit pursuant to Section 807 of the German Code of Civil Procedure (Zivilprozessordnung), has initiated out-of-court proceedings for the settlement of debts or has discontinued his payments; insolvency proceedings are opened with respect to the assets of the Guest or the opening of such proceedings is rejected for lack of assets or for other reasons. In the event of the exercise of the right of withdrawal, the Hotel shall immediately notify the Guest in writing. In the aforementioned cases of withdrawal, the guest shall not be entitled to any compensation.
  3. Vouchers whose validity is limited to a specific date will only be redeemed by the hotel in exceptional cases. If services are charged at a different price on the day the voucher is issued than at the time of redemption, the negative difference must be paid by the guest at the time of redemption. A refund for price reductions is not possible.
  4. The guest is obliged during his stay to inform himself and persons in need of supervision about escape routes and rescue possibilities.
  5. If one or more provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the contract and the remaining provisions. In the event of the invalidity of individual provisions, the provision that comes closest economically to the originally intended provision and is legally permissible shall apply.
  6. Supplements, amendments and ancillary agreements of any kind must be confirmed in writing by both contracting parties in order to be legally effective; this also applies to any waiver of the written form requirement. The law of the Federal Republic of Germany (FRG) shall apply. The place of performance and place of jurisdiction shall be the registered office of the hotel, insofar as this can be permissibly agreed. In accordance with § 26 of the Federal Data Protection Act (BDSG), we refer to the storage of data as an aid to business transactions.

Status: March 2023