The General Terms and Conditions of the Weinromantikhotel Richtershof an der Mosel

Wine Romantic Hotel Richtershof GmbH

General Terms and Conditions (GTC) for the Hotel Accommodation Contract

These terms and conditions apply to hotel accommodation contracts (accommodation and rental contracts) as well as to all other services and deliveries provided by the hotel to the guest, including vouchers. In response to a booking request by the guest/orderer, a hotel accommodation contract is concluded with the corresponding booking confirmation by the hotel. The contract is also binding for verbal commitments. Deviating provisions, including those contained in the general terms and conditions of the guest or the orderer, shall not apply unless expressly accepted by the hotel in writing.

1. the conclusion of the hotel accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration for which the contract has been concluded. The contract cannot be dissolved unilaterally.

Reserved rooms are available to the guest from 3.00 p.m. on the day of arrival and must be vacated by 11.00a.m. at the latest on the day of departure. Unless a later arrival time has been expressly agreed, the hotel reserves the right to allocate reserved hotel rooms to other guests after 6.00 pm. In the event of departure after 12.00 noon, please inform reception of this by 10.00 p.m. of the previous day at the latest. In the event of departure before 6.00 p.m., half the room rate is payable, after 6.00 p.m. the full room rate.

3. the guest does not acquire any claim to the provision of specific rooms or premises; should agreed premises not be available, for whatever reason, the hotel shall be obliged to provide equivalent substitutes, including outside the hotel, insofar as this is reasonable.

4. in the event of changes or cancellations (cancellations) of reserved rooms, arrangements and menu orders will be charged:

a) up to 28 days before arrival no costs

b) 27 to 21 days before arrival 35% of the agreed services

c) 20 to 10 days before arrival 60% of the agreed services

d) 9 to 0 days before arrival 90% of the agreed services

4.1 For reservations within the event framework (from 6 rooms or booked event rooms) arrangements, menu & buffet orders, the following regulations come into force in the event of a complete change or cancellation (cancellation):

a) up to 60 days before arrival no costs

b) 59 to 30 days before arrival 60% of the agreed services

d) 29 to 0 days before arrival 90% of the agreed services

4.2 If up to two rooms are cancelled in the case of reservations within the framework of an event, point 4 shall apply.

4.3 For all bookings until December 21, 2022, it applies that they can be canceled free of charge until one day before arrival. On weekends until this date, the deadline is also only three days.

4.4 At Christmas and New Year's Eve 2022 applies:

a) up to 21 days before arrival no costs

b) 20 - 8 days before arrival 50% of the agreed services

c) 7 - 0 days before arrival 90 % of the agreed services

Cancellations of any kind must be made in writing by the guest and confirmed in writing by the hotel in order to be valid. The hotel recommends taking out travel cancellation insurance for all trips and cancellation insurance for gastronomic events in order to prevent any cancellation fees that may arise.

(5 ) The hotel shall be obliged in good faith to let unused rooms and room capacities to other parties as far as possible in order to avoid losses. Until the contractually agreed rooms and room capacities are let to another party, the guest shall pay the calculated amount for the duration of the contract, taking into account the aforementioned cost regulation.

Our invoices are due immediately, at the latest on departure, without deduction and in cash. Cheques, credit cards and other means of payment will only be accepted on account of performance. Credit card payments (Visa, Eurocard, MasterCard) are only accepted for payment of amounts that are neither subject to a commission claim nor are discounted special prices. In the case of special events, groups or for justified reasons, the hotel is entitled to demand advance payments.

The contractually agreed services and prices result from the hotel brochures and from the additional information in the reservation confirmation. For regular room reservations, the price includes accommodation, breakfast, service charges as well as the currently valid statutory VAT in EURO (€).A refund of paid but not used services is not possible!

8.guests staying at the hotel shall be fully liable to the hotel for any damage negligently caused by themselves, their guests or any pets they bring with them. It is the guest's responsibility to take out appropriate insurance.

8a. The hotel is a non-smoking hotel. If a guest smokes in the hotel room, we charge at least 250 euros for the cleaning effort. If the room cannot be rented due to the smell, the actual loss of rent will be added.

8b. The guest acknowledges that charging batteries of electric bicycles in the room is prohibited due to acute fire hazard.

The hotel shall only be liable for loss of or damage to items brought in in the event of intent or clearly demonstrable gross negligence on the part of the staff, in accordance with the provisions of the German Civil Code (BGB) up to a maximum of 10 times the room rate (max. Euro 2550.-). Insofar as the hotel is liable for third parties, the hotel shall only be liable insofar as there is demonstrable fault. The hotel's liability is expressly limited to the benefits of the hotel's liability insurance; any liability beyond this is expressly excluded.

In particular, liability due to force majeure, strike, riot, war, natural events, floods, burst pipes, fire, etc. is excluded. Liability claims expire if the guest does not notify the hotel immediately after becoming aware of loss or damage.

(10 ) Insofar as a parking space for the guest's car (car park or garage) is made available to the guest, this shall not constitute a custody agreement. The hotel shall not be liable for the loss of or damage to motor vehicles parked or parked on the hotel's property and their contents, unless the hotel is responsible for intent or gross negligence. This also applies to vicarious agents.

Ifthe guest has been granted a right of withdrawal free of charge (optional booking request), the hotel is also entitled to withdraw from the contract within the agreed period if there are requests from other guests for the booked room. Furthermore, the hotel is entitled to withdraw from the contract for good cause, in particular if force majeure or other circumstances for which the hotel is not responsible make performance of the contract impossible; rooms are booked with misleading or false statements of material facts, e.g. concerning the person of the guest or the purpose; the hotel has reasonable grounds to assume that the use of the hotel services may jeopardise the smooth running of the business, the security or the reputation of the hotel in the public, without this being attributable to the hotel's sphere of control or organisation. The hotel becomes aware of circumstances that the financial circumstances of the guest have deteriorated significantly after conclusion of the contract, in particular if the guest does not settle due claims of the hotel or does not provide sufficient security and payment claims of the hotel therefore appear to be at risk; the guest has filed an application for the opening of insolvency proceedings against his assets, has made an affidavit pursuant to Section 807 of the German Code of Civil Procedure (Zivilprozessordnung), has initiated extrajudicial proceedings for the settlement of debts or has suspended his payments; insolvency proceedings are opened against the guest's assets or the opening of such proceedings is rejected for lack of assets or for other reasons. In the event of the exercise of the right of withdrawal, the hotel shall immediately notify the guest in writing. In the aforementioned cases of withdrawal, the guest shall have no claim to compensation.

12) Vouchers whose validity is limited to a specific date will only be redeemed by the hotel in exceptional cases. If services are charged at a different price on the day the voucher is issued than at the time of redemption, the negative difference must be paid by the guest at the time of redemption. A refund for price reductions is not possible.

The guest is obliged during his stay to inform himself and persons in need of supervision about escape routes and rescue possibilities.

If one or more provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the contract and the remaining provisions. In the event of the invalidity of individual provisions, the provision that comes closest economically to the originally intended and is legally permissible shall apply.

(15 ) Additions, amendments and ancillary agreements of any kind whatsoever shall require the written confirmation of both contracting parties in order to be legally effective; this shall also apply to the waiver of the written form requirement. The law of the Federal Republic of Germany (FRG) shall apply. The place of performance and jurisdiction shall be the registered office of the hotel, insofar as this can be permissibly agreed. In accordance with § 26 of the Federal Data Protection Act (BDSG), we refer to the storage of data as a tool for business transactions.

Status: November 2022